I filled out a claim form and have not heard back from anyone?

Once a claim form is received by Risk Management, we will open a claim with our insurance carrier, the Texas Municipal League Intergovernmental Risk Pool (TMLIRP). If you do not hear from TMLIRP within 5 business days, you may contact them at 1-800-537-6655 or you may contact Risk Management at 281-420-5846.

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1. How do I obtain a claim form?
2. Who will be handling my claim?
3. The City of Baytown damaged my property, or I fell on City property. What do I do?
4. I filled out a claim form and have not heard back from anyone?
5. If I pay for repairs, will the City of Baytown reimburse me? What about a rental vehicle?
6. How long does the investigation process take?
7. When will I receive a determination on my claim?
8. What happens after the investigation is complete?
9. What if my claim is denied?
10. What happens once I accept a settlement offer?
11. Does the City use Independent Contractors to perform work and can they be responsible for damage they cause during the contracted work?