When will this new portal launch?

The Baytown Utility Services portal will launch on Monday, March 27, 2023.  The old utility payment system will close on Friday, March 31, 2023.

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1. What is the Baytown Utility Services portal?
2. When will this new portal launch?
3. How do I access the new Baytown Utility Services portal?
4. Can I use my current account numbers?
5. I'm moving soon. How will this impact the new customer and account numbers?
6. Will this change impact current City utility services to my home?
7. Can I still pay the way I have before?
8. Can I still pay by phone?
9. Do you have a paperless bill option?