No. Pay-by-phone service is no longer available.
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This portal will provide an easy self-service experience, allowing you a one-stop-shop way to pay and manage your utility account.
Customers can access the portal using the link on the Payments web page. Customer I.D. and account number is needed to create a profile.
Yes. When registering for a new online profile, your customer i.d. number and account number is required.
The customer number will stay with you as long as you stay in Baytown, but the account number will stay with the current property address. A new account number will be provided once the service is established at the new address.
No. Your services will stay the same. The new system was created to improve the customer experience and make it easier to pay and access your bill.
You can still pay your bill in person, by mail, and at night drop locations. You can also stop by Food Town, Walmart, Kroger, Joe V's, and Ace Cash to pay your bill.
Yes. In addition to looking at previous bills and your water and sewer usage, you will have the opportunity to go paperless, receive text or e-mail notifications about your bill, and so much more.